Creating IT Shared Services

Creating global Shared ServiCeS: leSSonS

Creating shared services requires a coordinated integration of four change programs: business process redesign (BPR), organizational redesign, sourcing redesign, and technology enablement. If managed properly, shared services reduce costs, improve services, and can even generate revenues. However, surveys show that many executives fail to achieve the promised results. In this article, we presen...

Creating Shared Understanding in Heterogeneous Work Groups: Why It Matters and How to Achieve It

Shared understanding has been claimed to be crucial for effective collaboration of researchers and practitioners. heterogeneity in work groups further strengthens the challenge of integrating understanding among diverse group members. Nevertheless, shared understanding and especially its formation are largely unexplored. After conceptualizing shared understanding, we apply collaboration enginee...

Creating Shared Value

Generic Management Challenges of Adopting IT-Shared Services

This study empirically explores generic management challenges in the early phase of adopting IT-shared services, which are organizational independent units for delivering organization-wide IT services. Data has been collected by the means of twenty case studies, conducted between 2002 and 2010. Seven themes are general, reoccurring management challenges for the whole organization that includes ...

Virtual Communities for Creating Shared Music Channels

We present an approach to automatically create virtual communities of users with similar music tastes. Our goal is to create personalized music channels for these communities in a distributed way, so that they can for example be used in peer-to-peer networks. To find suitable techniques for creating these communities we analyze graphs created from real-world recommender datasets and identify sp...